Repair service required during regular business hours is offered to all residents of the Ottawa area by simply calling our office at 613-829-9700. Christine or Dorianne will be happy to schedule your appointment with one of our qualified service technicians.
After Hour Emergency Heating Service is only provided to clients who currently have a ‘Preventative Maintenance Agreement’ with Ottawa Home Services.
If you currently have a ‘Preventative Maintenance Agreement’ with us, please call 613-829-9700 and one of our on-call service technicians will be happy to assist you with your request for emergency service.
If you do not currently have a ‘Preventative Maintenance Agreement’ with us and still require service, please call our office at 613-829-9700 during regular business hours to schedule your appointment and ask how you can save 20% off your first service call by becoming one of our preferred customers.
When requesting a service call, one of our qualified technicians will be sent to your home to diagnose the cause of the problem and provide a formal estimate for the repair. This scope of work will be subject to the Diagnostic charge of $89.00 plus GST.
The on-site estimate for repair provided by our technician during the Diagnostic is based on a flat rate pricing system. The benefit to flat rate pricing is that it protects the customer from any additional labor costs if unforeseen problems occur during the repair of the equipment or if travel time is required to pick up a replacement part.
All repairs are backed by a 1-year parts and 90-day labor warranty.
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Testimonials
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I just wanted to let you know how grateful I am for the excellent service I consistently receive whenever I deal with Ottawa Home Services. It occurred to me recently - while dealing with another service agency - about how easy it is to comment on terrible customer service, but we so often forget to praise good service. Thanks to your entire team and especially to Susie. Each one of you who I have dealt with over the years have always been exceptionally helpful, professional, and committed to my complete satisfaction.
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Gina S. |
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